Frequently Asked Questions

What do I need to get started?

You will need a valid business email address, business phone number, and access to a corporate Google account in order to manage availability and bookings through our integration with Google Calendar. If you do not have a Google account, you can sign up for one for free at: accounts.google.com/signup

To process payment, you will need a Stripe account. If you do not have a Stripe account, you can sign up for one for free at: stripe.com

What can I use ATLIST for?

ATLIST powers online booking and scheduling for your guest experiences and add-on's.

How does ATLIST fit in with my current guest touchpoints?

We recommend combining 3 methods of incorporating your ATLIST guest experience page into your overall guest communications strategy. First, add a link to your ATLIST page in the navigation bar at the top of your website. Business clients can embed their fully customized page directly within their website. Second, include a link to your ATLIST page in pre-arrival emails to guests, so that they are aware of the add-on's available to them. And finally, add a sign with your custom QR code to your front desk, so that guests can scan the code with their mobile phone at check-in.

What exactly is included in the terms "guest experiences" and "add-on's"

Guest experiences and add-on's include all the services, activities, and merchandise that you provide your guests to improve their stay and increase your bottom line. This includes but is not limited to airport transfers, luggage storage, early check-in, equipment rentals, food & beverage purchases, branded merchandise, locally made souvenirs, in-house activities, and special events.

What happens when a guest submits a booking?

You and your team will receive all the booking details, including the name on the reservation, the date and time of the reservation, and the service/item booked, in your ATLIST dashboard, which you can access via login.   

Where is ATLIST available?

ATLIST is currently available to any properties willing to transact in US dollars.

What are the methods of payment available to my guests? 

Your guests will be able to pay by credit card, PayPal, Apple Pay, or Google Pay. 

Can I use my local currency with ATLIST?

Products, activities and services sold on ATLIST are displayed in US Dollars. Our payment processing platform is Stripe and we accept credit cards from 39 different countries. Get the full list of countries on Stripe's website here: https://stripe.com/global.

How do you keep my guests' payment information safe?

Our payment processing platform is Stripe.  Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Read more about Stripe's security measures here:  https://stripe.com/docs/security/stripe

Do I need to enter my credit card information for the free trial?

No, a credit card is not required. You can get started with your free trial just by signing up and filling out your information.

How can I cancel my membership to ATLIST?

Starter and Premium-level ATLIST memberships are month-to-month commitments, which means that we only require 30 days notice to turn off your account. Business memberships require intensive upfront customization of your guest experience page and are annual commitments.

Get started today for free

Create your own guest experience portal in a few short steps. No credit card required.

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Find out if ATLIST is right for you

Sign up for a one-on-one demo with our team and learn more about how ATLIST can work for you.

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