Frequently Asked Questions

What do I need to get started?

You will need a valid business email address, business phone number, and access to a corporate Google account in order to manage availability and bookings through our integration with Google Calendar. If you do not have a Google account, you can sign up for one for free at:

To process payments, you will need a Stripe account. If you do not have a Stripe account, you can sign up for one for free at:

What can I use ATLIST for?

ATLIST powers online booking and scheduling for your guest experiences and add-on's.

Does ATLIST replace Airbnb, VRBO,, or other room reservation systems?

Nope!  Our platform is solely focused on helping you showcase and sell add-on's, amenities, and activities to your guests. We are not a platform for room bookings.

Are you a vendor for add-ons?

We are not a vendor or provider for anything you might want to sell; we are just a technology platform. But we can help you work with your favorite local vendors to offer your guests add-on services, amenities, merchandise, and experiences. We integrate with vendors powered by FareHarbor, MindBody, Rezdy, and Booker. We also support individual vendors as long as they have or are willing to create a Google Calendar for scheduling.

Are there any hidden fees for properties on ATLIST?

No, we do not take a commission from your earnings or your vendor's earnings. Depending on the plan you choose, we charge a monthly fee and a one-time setup fee to cover costs related to hosting, customer service, and content support.

Are there any fees for my guests using ATLIST?

Yes, we charge your guests a small (5-8% depending on the item) service fee on all transactions to cover our credit card processing costs, platform hosting costs, multi-currency payment platform, and the costs of customer service on our team. That means if they're buying a $20 welcome platter from you, we're going to charge them $21. We give you the full $20 you priced the item at, and we take the extra $1 to cover our expenses. At the Business membership level, clients can choose to pay a higher monthly membership fee in order to lower fees passed on to their guests.

How can I share my ATLIST page with guests?

We recommend combining 4 methods of incorporating your ATLIST guest experience page into your overall guest communications strategy. First, add a link to your ATLIST page in the navigation bar at the top of your website. Second, include a link to your ATLIST page in pre-arrival emails to guests, so that they are aware of the add-on's available to them. Third, add a sign with your custom QR code to your front desk or welcome book, so that guests can scan the code with their mobile phone at check-in. Finally, add a link to your ATLIST page to your Linktree on Instagram.

What exactly is included in the terms "guest experiences" and "add-on's"

Guest experiences and add-on's include all the services, activities, and merchandise that you provide your guests to improve their stay and increase your bottom line. This includes but is not limited to airport transfers, luggage storage, early check-in, equipment rentals, food & beverage purchases, branded merchandise, locally made souvenirs, in-house activities, and special events.

What happens when a guest submits a booking?

You and your team will receive all the booking details, including the name on the reservation, the date and time of the reservation, and the service/item booked, in an automated email and in your ATLIST dashboard, which you can access via login.   

Who provides the amenities and experiences sold on my ATLIST page?

As a host, you can choose a mix of in-house and third-party amenities and experiences to offer your guests.  

We integrate with the most popular online booking platforms powering third-party experiences such as tours and activities. Our integrations include FareHarbor, MindBody, Rezdy, Booker, and Google Calendar.  Through these integratins, we are able to show live availability from your favorite vendors and power seamless booking with them from your ATLIST page.
Want more details?  Book a demo with our team!

For in-house offerings, you are responsible for operations, but we help a lot!  Our Google Calendar integration makes it easy for guests to book times when you (and/or your employees) are available, instead of scheduling manually over email or text.  Our sales dashboard also makes it easy to manage your to-do list for operations.  

Where is ATLIST available?

Automatic sign-up to ATLIST is available for any properties willing to transact in US dollars. International properties: please contact our team to sign up for an ATLIST membership in your home currency.

What are the methods of payment available to my guests? 

Your guests will be able to pay by credit card, PayPal, Apple Pay, or Google Pay. 

Can I use my local currency with ATLIST?

Products, activities and services sold on ATLIST are displayed in US Dollars. Our payment processing platform is Stripe and we accept credit cards from 39 different countries. Get the full list of countries on Stripe's website here:

How do you keep my guests' payment information safe?

Our payment processing platform is Stripe.  Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. Read more about Stripe's security measures here:

Do I need to enter my credit card information for the free trial?

No, a credit card is not required. You can get started with your free trial just by signing up and filling out your information.

How can I cancel my membership to ATLIST?

Cancel your Independent or Professional membership anytime, no questions asked. Integration packages require intensive upfront customization of your guest experience page and are annual commitments.

What is an ATLIST Brand Partner?

We hand-pick hosts and boutique hotels to be brand partners if they have a great aesthetic and reputation for going above and beyond for their guests. Brand partners are given special privileges and discounts on content assistance. To apply to be a brand partner, email

A plan for every property

Whether you’re a boutique hotel or vacation rental management company, we have a plan for you. Explore our membership tiers, from independent to enterprise level.

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